Troubleshooting

Try in order

1. 01

   Confirm the intelligent eyewear is on.

   The power switch is on the inner side of the right temple. Forward is on.

2. 02

   Put it in pairing mode.

   Press and hold the touch button on the right temple for 10 seconds, until the indicator light blinks blue slowly.

3. 03

   Bring your phone closer.

   Within a metre, ideally. Bluetooth is short-range.

4. 04

   Check Bluetooth permission for the app.

   On iPhone: Settings › VONDER › Bluetooth. On Android: Settings › Apps › VONDER › Permissions.

5. 05

   Forget this device.

   Go to System Settings › Bluetooth on your phone and forget this device. Then try pairing again from step 2.

6. 06

   Restart the intelligent eyewear.

   Slide the power switch on the inner right temple back to off. Wait 5 seconds. Slide the power switch forward again.

Try in order

1. 01

   Confirm both magnetic ends are attached.

   The light only comes on when both temples are connected, a single side won't show anything.

2. 02

   Check the orientation.

   The magnetic ends only fit one way round. If you feel resistance, flip them.

3. 03

   Wipe both temple tips and the connector ends

   with a dry cloth. A little residue can block the charge.

4. 04

   Try a different USB-C adapter,

   any standard 5V adapter works.

5. 05

   Confirm the temperature.

   VONDER only charges between 32°F and 113°F. Bring it indoors if it's very cold or hot.

6. 06

   Leave it for 15 minutes.

   A fully depleted battery takes a moment to wake before the light comes on.

Try in order

1. 01

   Check battery on both temples

   in the VONDER app, when one side runs low the connection can drop.

2. 02

   Move away from interference.

   Other Bluetooth devices, microwaves, and thick walls all weaken the signal.

3. 03

   Restart the intelligent eyewear.

   Power off, wait 5 seconds, back on.

4. 04

   Toggle your phone's Bluetooth

   off and on again.

5. 05

   Unpair and re-pair.

   See the Restart, reset & unpair page.

6. 06

   Update to the latest firmware

   under Settings › Firmware Update.

Try in order

1. 01

   Turn the volume up.

   Swipe forward on the touch button on the right temple.

2. 02

   Confirm the intelligent eyewear is the selected output

   on your phone. On iPhone, check Control Centre. On Android, the media panel.

3. 03

   Check the Audio Effect mode.

   Privacy Mode deliberately narrows the beam, a slight head-tilt can drop the level. Switch to Balanced in Settings › Audio Effect as a test.

4. 04

   Confirm you're not in Meeting notetaking.

   The Meeting switch on the left temple should be back (off).

5. 05

   If Wear detection is on,

   take the intelligent eyewear off and put it back on to resume audio.

6. 06

   Restart the intelligent eyewear.

Try in order

1. 01

   Double-tap the AI chat wakeup area.

   Works even when the wake word is off, narrows it down.

2. 02

   Turn the Meeting switch off.

   The assistant doesn't run during Meeting notetaking.

3. 03

   Listen to what it says back.

   If it replies with a prompt instead of an answer, it did wake, confirm your phone has network.

4. 04

   Check Continuous Conversation

   if follow-ups need the wake word again (Settings › Continuous Conversation).

5. 05

   Charge, then update firmware.

Try in order

1. 01

   Bring the intelligent eyewear and your phone together, and open the app.

   Leave it open for a moment, notes move across the connection.

2. 02

   Check the connection in the app,

   or start a sync by hand. If disconnected, see Keeps disconnecting.

3. 03

   Switch to mobile data.

   Weak Wi-Fi or captive networks (hotels, airports) can block sync.

4. 04

   Listen for “Storage full”.

   Your intelligent eyewear says so aloud when it runs out of room. Once notes sync, capture resumes.

5. 05

   Confirm you're signed in to the right account.

   Notes belong to the account signed in at the time of capture, check at Settings › Account.

6. 06

   Update firmware, then restart.

Try in order

1. 01

   Confirm you're not in Meeting notetaking.

   Touch is intentionally disabled then, a short tone plays if you tap.

2. 02

   Tap the right spot.

   The touch button is on the right temple, underneath, not the left temple, and not the frame.

3. 03

   Confirm Double Tap Wake Up is on

   at Settings › Double Tap Wake Up.

4. 04

   Make sure something's playing.

   A single tap plays or pauses, with nothing playing, there's nothing to do. Swipe for volume as a test; the tone confirms the gesture registered.

5. 05

   Wipe the temple with the cleaning cloth.

   Tap deliberately with a fingertip, not a nail.

6. 06

   Restart, then update firmware

   if gestures are still dead.

Try in order

1. 01

   Use a stable network.

   Weak Wi-Fi or captive networks (hotels, airports) are the most common cause. Switch to mobile data if in doubt.

2. 02

   Charge for a stable update.

   Attach the magnetic connector to both temples before starting.

3. 03

   Nothing else running.

   Not on a call, not in Meeting notetaking, slide the Meeting switch back if it's on.

4. 04

   Keep the intelligent eyewear and your phone together,

   the app open, and no switches or taps until it's done.

5. 05

   Restart the intelligent eyewear, close and reopen the app,

   then retry from Settings › Firmware Update.

Try in order

1. 01

   Run the calibration.

   Settings › Wear Detection › Wear Detection Calibration, this is the fix built for the problem. Start here.

2. 02

   Adjust the sensitivity.

   Same page, Standard, Sensitive, or High Sensitivity. Move up if it misses you putting them on; down if it thinks it's being worn while on the table.

3. 03

   Clean the intelligent eyewear and settle it on properly.

   Oil, sweat, or a low fit confuse the sensor.

4. 04

   Watch where you rest it.

   Folded jackets and bags can read as worn, use the case.

Try in order

1. 01

   Run the calibration.

   Settings › Wear Detection › Wear Detection Calibration, this is the fix built for the problem. Start here.

2. 02

   Adjust the sensitivity.

   Same page, Standard, Sensitive, or High Sensitivity. Move up if it misses you putting them on; down if it thinks it's being worn while on the table.

3. 03

   Clean the intelligent eyewear and settle it on properly.

   Oil, sweat, or a low fit confuse the sensor.

4. 04

   Watch where you rest it.

   Folded jackets and bags can read as worn, use the case.